Your privacy matters at SSExchange. This policy explains exactly what personal data we collect, why we need it, how we use it and how we keep it secure for Pakistan players using our platform in PKR.
The six core privacy commitments SSExchange makes to every Pakistan player.
All personal data collected by SSExchange is stored on secured servers using encryption. Account credentials, payment details and identity documents are protected using industry-standard security practices. We do not store raw payment card numbers on our systems.
SSExchange does not sell, rent or trade your personal information to third-party marketers or data brokers. Your data is shared only with service providers directly involved in running the platform — payment processors, identity verification providers and game technology partners.
You have the right to access the personal data SSExchange holds about you, request corrections to inaccurate information and in certain circumstances request that your data be deleted. All requests are handled through the support team.
Your JazzCash, Easypaisa, Raast and bank transfer details are processed securely by certified payment processors. SSExchange does not retain your mobile wallet PIN, bank password or card CVV. Payment data is handled with specific security controls.
SSExchange collects only the personal data that is genuinely necessary to operate your account, process PKR transactions, verify your identity and comply with applicable obligations. Data that is not needed for a clear purpose is not collected.
For any privacy-related query — whether you want to access your data, raise a concern about how your information has been used or request deletion of your account data — the SSExchange support team is available around the clock via live chat.
This Privacy Policy explains how SSExchange ("we", "us", "our", "the Platform") collects, uses, stores, shares and protects the personal data of registered users ("you", "the Player") who access the platform from Pakistan or elsewhere. It applies to all SSExchange services including sports betting, live casino, bingo, fish games, the VIP loyalty programme and all related account management features.
We understand that your personal data is exactly that — personal — and we take the responsibility of handling it seriously. The rules in this policy are not legal box-ticking. They reflect how we actually operate the platform and make decisions about data every day.
By registering an SSExchange account or using the platform you confirm that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you disagree with any part of this policy, please do not register or continue using the platform, and contact support to arrange account closure.
SSExchange collects personal data in two ways: information you provide directly when registering and using your account, and information that is automatically generated when you use the platform. Below is a clear breakdown of both categories.
Every piece of personal data collected by SSExchange is used for a specific purpose. The table below maps the main data categories to their uses so you can see exactly why each type of data is needed.
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Registration details | Create and manage your account, enable login, personalise your experience | Contract performance |
| Identity documents | Age verification, KYC compliance, fraud prevention | Legal obligation / fraud prevention |
| Payment data | Process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer | Contract performance |
| Betting & game activity | Settle bets, calculate VIP points, detect suspicious activity, resolve disputes | Contract performance / legitimate interest |
| Device & IP data | Fraud detection, security monitoring, duplicate account detection | Legitimate interest / security |
| Support communications | Resolve queries, maintain dispute records, improve support quality | Contract performance / legitimate interest |
| Responsible gaming settings | Apply and enforce player-set limits, self-exclusions and cooling-off periods | Contract performance / player protection |
SSExchange may also use aggregated, anonymised data — where individual players cannot be identified — for internal analytics, platform improvement and general reporting. This anonymised data is not personal data and is not subject to the same restrictions as the categories above.
Given that all SSExchange transactions are processed in PKR and many Pakistan players use mobile wallet services like JazzCash and Easypaisa, we want to be particularly clear about how payment data is handled at every stage of a deposit or withdrawal.
SSExchange retains your registered JazzCash or Easypaisa mobile number, your bank account name and masked account number (for Raast and bank transfer), and a transaction reference log showing the amount, date and status of each PKR deposit and withdrawal. We store this information to process your transactions, resolve disputes, comply with financial record-keeping obligations and prevent fraud.
SSExchange does not store your JazzCash or Easypaisa PIN, mobile banking password, full bank account number, card CVV or any other authentication credential. Payment authentication is handled directly between you and your payment provider. SSExchange only receives a confirmation of success or failure from the payment processor — not your credentials.
To process PKR transactions, SSExchange works with certified third-party payment processors. These processors receive the minimum payment data necessary to execute the transaction. They are contractually bound to handle your payment data securely and are not permitted to use it for any purpose other than processing the specific transaction for SSExchange.
SSExchange uses a Know Your Customer (KYC) process to verify the identity and age of players. This is a standard practice across online gaming and financial platforms. KYC verification is required before your first withdrawal can be processed and may be required at other stages of account use.
The most commonly requested document for Pakistan players is a valid CNIC. In some cases a passport, driving licence or recent utility bill may also be requested to confirm your address or supplement identity verification. Documents are requested only when genuinely needed and are not collected as a matter of routine for all accounts from day one.
Identity documents submitted to SSExchange are transmitted over encrypted connections and stored in a restricted-access document management system. Access to KYC documents is limited to the specific team members who need to perform the verification review. Documents are not shared beyond verification purposes and are retained only for as long as required — see Section 8 for retention periods.
SSExchange may use certified third-party identity verification services to assist with the KYC process. These providers are bound by strict data processing agreements and are not permitted to retain or use your documents for any purpose other than completing the verification check for SSExchange.
SSExchange does not sell, rent, trade or otherwise share your personal data with third parties for commercial or marketing purposes. Your data is shared only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
We share personal data with third-party service providers who assist in operating the SSExchange platform. These include: payment processors (for PKR deposits and withdrawals), identity verification providers (for KYC), game technology providers (for live casino, fish games and other game categories), cloud infrastructure providers (for hosting and data storage) and fraud detection services. Each provider is bound by a data processing agreement requiring them to protect your data and use it only for the specific purpose for which it was shared.
SSExchange may disclose personal data if required to do so by applicable law, court order, regulatory investigation or to protect the rights, property or safety of SSExchange, its players or third parties. We will notify you of any such disclosure where we are legally permitted to do so.
In the event that SSExchange undergoes a merger, acquisition, restructuring or sale of assets, personal data held by the platform may be transferred to the acquiring or successor entity. You will be notified in advance if such a transfer affects the way your data is handled under this Privacy Policy, and you will have the option to request account closure before the transfer takes effect.
SSExchange uses cookies and similar tracking technologies to operate the platform correctly, keep you logged in, remember your preferences and understand how players use different parts of the site so we can improve the experience over time.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, manage and delete cookies stored by websites you visit. Blocking essential cookies will affect your ability to log in and use core SSExchange features. Analytics and preference cookies can be blocked without affecting basic account functionality.
SSExchange does not use third-party advertising cookies or allow ad networks to place cookies on the platform. The tracking technologies used on SSExchange are limited to those that serve a direct operational or improvement purpose for the platform itself.
SSExchange retains personal data for as long as your account is active and for a defined period after account closure, as required for financial record-keeping, dispute resolution and compliance obligations. Below are the standard retention periods for the main data categories.
When personal data reaches the end of its applicable retention period, it is securely deleted or anonymised. You can request early deletion of your data in certain circumstances — see Section 10 for your rights in this regard.
Protecting your personal data against unauthorised access, loss, destruction or disclosure is a genuine operational priority at SSExchange. We use a combination of technical and organisational measures to maintain the security of your data at all times.
All data transmitted between your device and SSExchange is encrypted using TLS (Transport Layer Security). Account credentials are stored using strong one-way hashing — meaning that even if our systems were ever compromised, your password would not be exposed in a usable form. KYC documents and payment data are stored with additional access controls and encryption at rest.
Internal access to personal data is restricted on a need-to-know basis. SSExchange team members can only access the categories of personal data that are directly relevant to their specific role. Access logs are maintained and reviewed regularly. All team members with data access are bound by confidentiality obligations.
While SSExchange takes extensive measures to protect your data on our end, the security of your account also depends on the actions you take. Choose a strong, unique password for your SSExchange account. Do not share your login details with anyone. If you use a shared device, always log out after your session. Enable two-factor authentication if available in your account settings. Contact support immediately if you suspect unauthorised access to your account.
As an SSExchange account holder you have the following rights in relation to your personal data. To exercise any of these rights, contact the SSExchange support team with your account details and a description of your request.
SSExchange is strictly an adult platform. No person under the age of 18 is permitted to register, use or access SSExchange under any circumstances. We do not knowingly collect personal data from anyone under 18.
If SSExchange becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended and the associated data will be deleted as soon as practically possible, with the exception of any records needed to document the breach and prevent re-registration.
If you are a parent or guardian and believe that a minor in your household has registered or used an SSExchange account, contact the support team immediately. We will act on all such notifications without delay. We also recommend that parents and guardians make use of parental control software to prevent minors from accessing online gaming platforms generally.
SSExchange may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we use, or to stay current with applicable data protection standards. When material changes are made, registered players will be notified via email to their registered address and/or via a prominent notice when they next log in to their account.
The effective date shown at the top of this page indicates when the current version of the Privacy Policy came into force. Continued use of SSExchange after an update constitutes acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to arrange account closure.
Previous versions of the Privacy Policy are available on request from the support team for reference purposes.
If you have any question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how SSExchange has handled your personal information, the support team is the right first point of contact.
For straightforward account-related data queries, live chat via your account dashboard is the fastest route. For formal privacy requests — access, deletion, portability — a written request by email is recommended so that there is a clear record of your request and our response.
Your privacy is protected from the moment you register. Deposit in PKR via JazzCash or Easypaisa, bet on PSL and T20 Cricket, enjoy Live Casino and earn VIP rewards — all with your data handled securely as described in this policy.
18+ only · Play responsibly · All transactions in PKR · Your data protected